1. Introduction and Acceptance
Welcome to Faidalo, a professional Android game development service provider based in Lahore, Pakistan. These Terms and Conditions (“Terms”) govern your use of our website located at https://faidalo.site and our game development services. By accessing our website or engaging our services, you agree to be bound by these Terms.
These Terms constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Faidalo (“Company,” “we,” “us,” or “our”). If you do not agree to these Terms, please do not use our website or services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the modified Terms.
2. Company Information
Company Name: Faidalo
Business Address: A-Block, Gulberg Town, Lahore, Pakistan
Contact Email: support@faidalo.site
Website: https://faidalo.site
Faidalo is a game development studio specializing in Android game development services, including but not limited to game design, programming, art creation, audio production, and technical consulting.
3. Services Description
3.1 Game Development Services
We provide comprehensive Android game development services including:
- Game concept development and design documentation
- Native Android and cross-platform game development
- 2D and 3D art creation and animation
- Audio production including music and sound effects
- User interface and user experience design
- Quality assurance testing and optimization
- Google Play Store publishing assistance
- Post-launch support and maintenance
3.2 Consultation Services
We offer professional consultation services including:
- Game concept evaluation and market analysis
- Technical architecture planning
- Monetization strategy development
- Platform integration guidance
- Performance optimization recommendations
3.3 Custom Development
We provide custom development solutions tailored to specific client requirements, which may include specialized features, integrations, or technical implementations not covered under standard service packages.
4. Client Responsibilities and Obligations
4.1 Information Provision
Clients must provide accurate, complete, and timely information necessary for project completion, including:
- Detailed project requirements and specifications
- Reference materials, assets, or content as needed
- Feedback and approvals within agreed timeframes
- Access to necessary third-party services or accounts
4.2 Communication
Clients agree to maintain regular communication throughout the project lifecycle and respond to requests for information, feedback, or approvals within reasonable timeframes as specified in the project agreement.
4.3 Content Responsibility
Clients are responsible for ensuring that all content, assets, concepts, and materials provided do not infringe upon third-party intellectual property rights, violate applicable laws, or contain inappropriate or harmful content.
4.4 Testing and Acceptance
Clients agree to participate in testing phases, provide constructive feedback, and formally accept deliverables within agreed timeframes.
5. Payment Terms and Conditions
5.1 Payment Structure
Payment terms are established in individual project agreements and may include:
- Fixed project pricing with milestone-based payments
- Hourly rates for consultation or ongoing services
- Retainer arrangements for long-term partnerships
- Custom payment schedules based on project requirements
5.2 Payment Schedule
Unless otherwise specified in the project agreement:
- Initial payment (typically 25-50% of total project cost) is due upon project commencement
- Milestone payments are due upon completion and approval of specified deliverables
- Final payment is due upon project completion and delivery of all agreed deliverables
5.3 Payment Methods
We accept payments through:
- Bank wire transfers
- PayPal
- Wise (formerly TransferWise)
- Other mutually agreed payment methods
5.4 Late Payments
Payments not received within 30 days of the due date may incur a service charge of 1.5% per month on the outstanding balance. We reserve the right to suspend work on projects with overdue payments.
5.5 Currency and Taxes
All prices are quoted in US Dollars unless otherwise specified. Clients are responsible for any applicable taxes, duties, or fees in their jurisdiction.
6. Intellectual Property Rights
6.1 Client Ownership
Upon full payment of all fees, clients will own all intellectual property rights to:
- Custom game code developed specifically for their project
- Original art assets created for their project
- Game designs and documentation created for their project
- Any other deliverables specified in the project agreement
6.2 Third-Party Assets
Clients acknowledge that some projects may incorporate third-party assets, libraries, or tools. Rights to such materials remain with their respective owners, and clients receive appropriate licenses for use as part of their project.
6.3 Pre-Existing IP
Faidalo retains ownership of:
- Pre-existing proprietary tools, frameworks, and methodologies
- General knowledge, techniques, and experience gained during project execution
- Any improvements to our proprietary tools or processes developed during the project
6.4 Portfolio Rights
Faidalo reserves the right to use project information for portfolio and marketing purposes, including screenshots, descriptions, and case studies, unless specifically prohibited by written agreement.
7. Confidentiality and Non-Disclosure
7.1 Mutual Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the course of the business relationship, including but not limited to:
- Game concepts and designs
- Technical specifications and implementations
- Business strategies and market plans
- Financial information and pricing
7.2 Non-Disclosure Agreement
For projects involving sensitive information, a separate Non-Disclosure Agreement (NDA) may be executed prior to project commencement.
7.3 Duration
Confidentiality obligations survive project completion and continue for a period of five (5) years unless otherwise specified in writing.
8. Project Timeline and Deliverables
8.1 Timeline Estimates
Project timelines are estimates based on the information available at project commencement. Actual timelines may vary due to:
- Scope changes or additions requested by the client
- Delays in client feedback or approvals
- Technical challenges or unforeseen complications
- Third-party service dependencies
8.2 Milestone Deliverables
Projects are typically structured with specific milestones and associated deliverables. Each milestone must be formally approved by the client before proceeding to the next phase.
8.3 Scope Changes
Any changes to the original project scope must be documented and agreed upon in writing, including any adjustments to timeline and pricing.
9. Quality Assurance and Testing
9.1 Testing Standards
All deliverables undergo comprehensive testing including:
- Functionality testing across specified requirements
- Performance testing on target devices and platforms
- Compatibility testing across various Android versions and devices
- User experience testing and optimization
9.2 Bug Fixes and Revisions
We provide bug fixes and reasonable revisions within the scope of the original project requirements at no additional cost during the development phase and for a specified period after project completion.
9.3 Client Testing
Clients are expected to participate in testing phases and provide feedback within agreed timeframes. Failure to test or provide feedback may result in project delays and additional costs.
10. Warranties and Disclaimers
10.1 Service Warranty
We warrant that our services will be performed in a professional manner consistent with industry standards. We guarantee that deliverables will substantially conform to the agreed specifications.
10.2 Technical Warranty
We warrant that custom code developed by us will be free from significant bugs and defects for a period of thirty (30) days following project completion, provided the code is used as intended and not modified by third parties.
10.3 Disclaimer of Other Warranties
Except as expressly stated herein, we make no other warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
10.4 Third-Party Services
We disclaim any warranties related to third-party services, platforms, or tools that may be integrated into client projects.
11. Limitation of Liability
11.1 Liability Cap
Our total liability for any claims arising from or related to our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.
11.2 Consequential Damages
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
11.3 Time Limitation
Any claims must be brought within one (1) year of the date the claimant knew or should have known of the basis for the claim.
12. Indemnification
12.1 Client Indemnification
Client agrees to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Client’s use of deliverables in violation of applicable laws or third-party rights
- Content, materials, or instructions provided by the client
- Client’s breach of these Terms or any project agreement
12.2 Mutual Indemnification
Each party agrees to indemnify the other against claims arising from their own negligent acts or omissions in the performance of their obligations under these Terms.
13. Termination
13.1 Termination for Convenience
Either party may terminate a project agreement with thirty (30) days written notice. Upon termination, client shall pay for all work completed and approved up to the termination date.
13.2 Termination for Cause
Either party may terminate immediately upon written notice if the other party:
- Materially breaches these Terms or any project agreement
- Becomes insolvent or files for bankruptcy
- Fails to make required payments after proper notice
13.3 Effect of Termination
Upon termination:
- All unpaid fees become immediately due and payable
- Each party shall return or destroy confidential information of the other party
- Provisions regarding intellectual property, confidentiality, and limitation of liability shall survive
14. Force Majeure
Neither party shall be liable for any delay or failure to perform due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, internet or telecommunications failures, or pandemics. The affected party must provide prompt notice and use reasonable efforts to mitigate the impact.
15. Dispute Resolution
15.1 Negotiation
The parties agree to first attempt to resolve any disputes through good faith negotiation.
15.2 Mediation
If negotiation fails, disputes shall be submitted to mediation before a mutually agreed mediator.
15.3 Arbitration
If mediation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration association in Pakistan.
15.4 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law principles.
16. Privacy and Data Protection
16.1 Data Collection
We collect and process personal information in accordance with our Privacy Policy, which is incorporated herein by reference.
16.2 Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
16.3 Client Data
Any data provided by clients for project purposes will be handled confidentially and used solely for the purpose of providing our services.
17. Communication and Notices
17.1 Official Communications
All official communications, notices, and legal documents must be sent to:
- Email: support@faidalo.site
- Physical Address: A-Block, Gulberg Town, Lahore, Pakistan
17.2 Electronic Communications
By using our services, you consent to receive communications from us electronically, including via email, and agree that such electronic communications satisfy any legal requirement for written communication.
18. Website Terms of Use
18.1 Permitted Use
You may use our website for legitimate business purposes related to our services. You may not:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the website
- Copy, distribute, or modify website content without permission
18.2 User Content
Any content you submit through our website becomes non-confidential and non-proprietary, and we may use such content for business purposes.
18.3 Website Availability
We strive to maintain website availability but do not guarantee uninterrupted access. We reserve the right to modify or discontinue the website at any time.
19. Miscellaneous Provisions
19.1 Entire Agreement
These Terms, together with any executed project agreements and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.
19.2 Amendments
These Terms may only be modified in writing, signed by both parties, or through updated terms posted on our website.
19.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
19.4 Assignment
We may assign these Terms and any project agreements to affiliates or in connection with a merger, acquisition, or sale of assets. Clients may not assign their rights without our written consent.
19.5 Independent Contractors
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.
19.6 Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
19.7 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
20. Contact Information
For questions about these Terms and Conditions, please contact us at:
Faidalo
A-Block, Gulberg Town, Lahore, Pakistan
Email: support@faidalo.site
Website: https://faidalo.site
By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.