Privacy Policy

1. Introduction

Faidalo (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://faidalo.site, use our services, or communicate with us.

This Privacy Policy applies to all users of our website and clients of our game development services. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Changes are effective immediately upon posting.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Contact us through our website contact forms
  • Send us emails or other communications
  • Request quotes or consultations for our services
  • Enter into service agreements with us
  • Subscribe to our newsletters or updates
  • Participate in surveys or feedback collection

This information may include:

  • Full name and business name
  • Email address and phone number
  • Business address and contact information
  • Job title and company information
  • Project requirements and specifications
  • Payment information and billing details
  • Communication preferences
  • Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system and device type
  • Pages visited and time spent on each page
  • Referring website and exit pages
  • Date and time of visits
  • Clickstream data and navigation patterns
  • Search terms used to find our website

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. These technologies help us:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Improve website functionality and user experience
  • Provide personalized content and recommendations
  • Monitor website performance and security

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website functionality.

2.4 Third-Party Information

We may receive information about you from third parties, including:

  • Business partners and referral sources
  • Social media platforms when you interact with our content
  • Public databases and business directories
  • Marketing and analytics service providers
  • Payment processors and financial institutions

3. How We Use Your Information

3.1 Primary Purposes

We use the collected information for the following primary purposes:

  • Providing and delivering our game development services
  • Communicating with you about projects, services, and inquiries
  • Processing payments and managing billing
  • Responding to your questions, requests, and support needs
  • Sending important notices about our services or changes to our terms

3.2 Business Operations

We also use your information for legitimate business purposes, including:

  • Analyzing website usage and improving user experience
  • Conducting market research and business analysis
  • Developing new services and features
  • Managing our client relationships and project workflows
  • Maintaining accurate business records and documentation
  • Complying with legal and regulatory requirements

3.3 Marketing and Communications

With your consent, we may use your information to:

  • Send newsletters, updates, and promotional materials
  • Notify you about new services, features, or special offers
  • Invite you to participate in surveys or feedback collection
  • Share relevant industry news and insights
  • Provide personalized content and recommendations

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

3.4 Legal and Safety Purposes

We may use your information when necessary to:

  • Comply with applicable laws, regulations, and legal processes
  • Respond to lawful requests from public authorities
  • Protect our rights, property, and safety
  • Investigate and prevent fraud, security breaches, or illegal activities
  • Enforce our Terms and Conditions and other agreements

4. How We Share Your Information

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Web hosting and cloud storage providers
  • Email marketing and communication platforms
  • Payment processors and financial institutions
  • Analytics and website optimization services
  • Customer relationship management systems
  • Legal and professional service providers

These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

4.2 Business Partners

We may share limited information with business partners when:

  • Collaborating on client projects with your consent
  • Referring clients to complementary service providers
  • Participating in joint marketing or promotional activities
  • Engaging in business development opportunities

4.3 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with court orders, subpoenas, or legal processes
  • Respond to requests from law enforcement agencies
  • Protect our legal rights and interests
  • Investigate potential violations of our terms or policies
  • Prevent harm to individuals or property

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity as part of the business transaction. We will provide notice of such transfers and any changes to information handling practices.

4.5 Consent-Based Sharing

We may share your information with third parties when you have given us explicit consent to do so, such as:

  • Sharing project details with collaborating partners
  • Including your company in case studies or testimonials
  • Referring you to other service providers upon request

5. Data Security and Protection

5.1 Security Measures

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Secure server environments and network protections
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Incident response and breach notification procedures

5.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary based on:

  • The type of information collected
  • The purpose for which it was collected
  • Legal and regulatory requirements
  • The need to resolve disputes or enforce agreements

5.3 Data Minimization

We follow the principle of data minimization, collecting only the information that is necessary for our legitimate business purposes. We regularly review our data collection practices and delete information that is no longer needed.

5.4 International Data Transfers

As we serve clients globally from our base in Pakistan, your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

6. Your Rights and Choices

6.1 Access and Transparency

You have the right to request information about the personal data we hold about you, including:

  • The categories of personal information we collect
  • The purposes for which we use your information
  • The third parties with whom we share your information
  • The retention periods for your information

6.2 Correction and Updates

You have the right to request correction of inaccurate or incomplete personal information. You can update your information by:

  • Contacting us directly at support@faidalo.site
  • Updating your information through our client portal (if applicable)
  • Notifying us of changes during our regular communications

6.3 Deletion and Erasure

You may request deletion of your personal information in certain circumstances, including:

  • When the information is no longer necessary for the purposes for which it was collected
  • When you withdraw consent and there is no other legal basis for processing
  • When the information has been unlawfully processed
  • When deletion is required for compliance with legal obligations

We will evaluate deletion requests in accordance with applicable laws and our legitimate business interests.

6.4 Portability

Where technically feasible, you may request to receive your personal information in a structured, commonly used, and machine-readable format, or request that we transfer your information to another service provider.

6.5 Marketing Opt-Out

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us at support@faidalo.site
  • Updating your communication preferences in our systems

6.6 Cookie Controls

You can manage cookie preferences through your browser settings. Most browsers allow you to:

  • Block or delete cookies
  • Set preferences for specific websites
  • Receive notifications when cookies are being set
  • Browse in private or incognito mode

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party websites.

9. Regional Privacy Rights

9.1 European Union (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to object to processing based on legitimate interests
  • The right to restrict processing in certain circumstances
  • The right to file complaints with supervisory authorities
  • Enhanced consent requirements for certain processing activities

9.2 California (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected and how it is used
  • The right to delete personal information
  • The right to opt out of the sale of personal information
  • The right to non-discrimination for exercising privacy rights

9.3 Other Jurisdictions

We respect privacy rights in all jurisdictions where we operate and will comply with applicable local privacy laws and regulations.

10. Business Contact Information

As a business-to-business service provider, much of the information we collect relates to business contacts and professional communications. We process this information based on our legitimate business interests in providing services and maintaining business relationships.

If you are providing information in your professional capacity, please ensure you have appropriate authority to share business contact information and project details with us.

11. Data Breach Notification

In the unlikely event of a data breach that poses a risk to your personal information, we will:

  • Take immediate steps to contain and remedy the breach
  • Conduct a thorough investigation of the incident
  • Notify affected individuals and relevant authorities as required by law
  • Implement additional security measures to prevent future breaches
  • Provide regular updates on our response efforts

We maintain an incident response plan and regularly test our breach response procedures to ensure we can respond quickly and effectively to any security incidents.

12. Privacy by Design

We incorporate privacy considerations into all aspects of our business operations and service development through:

  • Privacy impact assessments for new services and processes
  • Regular review and updating of privacy practices
  • Employee training on privacy and data protection
  • Technical and organizational measures to protect personal information
  • Ongoing monitoring and improvement of privacy controls

13. Contact Information and Complaints

13.1 Privacy Inquiries

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Faidalo
A-Block, Gulberg Town, Lahore, Pakistan
Email: support@faidalo.site
Subject Line: Privacy Inquiry

13.2 Exercising Your Rights

To exercise any of your privacy rights, please send a detailed request to support@faidalo.site with:

  • Your full name and contact information
  • A clear description of the right you wish to exercise
  • Specific information about the data in question (if applicable)
  • Verification of your identity (for security purposes)

We will respond to your request within a reasonable timeframe as required by applicable law.

13.3 Complaints

If you believe we have not adequately addressed your privacy concerns, you may file a complaint with:

  • Our privacy team at support@faidalo.site
  • Relevant data protection authorities in your jurisdiction
  • Consumer protection agencies where applicable

13.4 Response Timeframes

We strive to respond to all privacy inquiries and requests within:

  • 30 days for general privacy questions
  • As required by applicable law for rights requests (typically 30-45 days)
  • Immediately for urgent security or safety concerns

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Provide notice of significant changes through our website or email
  • Obtain additional consent if required by applicable law
  • Maintain previous versions for reference

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information.

15. Definitions

For purposes of this Privacy Policy:

  • “Personal Information” means information that identifies, relates to, or could reasonably be linked with you or your household
  • “Processing” means any operation performed on personal information, including collection, use, storage, and disclosure
  • “Services” means our game development services and website functionality
  • “Third Party” means individuals or entities other than you and Faidalo

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@faidalo.site or at our business address: A-Block, Gulberg Town, Lahore, Pakistan.

This Privacy Policy is effective as of the date listed above and governs our collection and use of your personal information.